Effective date: 16 September 2026
1. Eligible refunds
You may request a full refund if:
- you paid for a service that has not yet started, and you request the refund within 7 days of payment;
- you were charged twice, or charged an amount different from the approved quotation or invoice;
- we are unable to complete the service you paid for;
- the service is not performed as described (see the service warranty in section 3).
2. Non-refundable cases
- Services that have already been completed and accepted.
- Inspection or diagnosis fees, once the inspection has been carried out.
- Spare parts that have been installed or specially ordered at your request, unless they are defective.
- Dealer invoice payments that settle a valid, undisputed invoice. Any error in an invoice is corrected through a credit note or refund once it has been verified.
3. Service warranty
The service warranty period and coverage are stated in your approved repair quotation. If the same fault reappears within this period, we will repair it again free of charge. If a repeat repair is not possible, we will refund the repair charge.
4. Returning products
Where a refund involves a spare part, the part must be returned unused, in its original packaging, within 7 days, together with the invoice. Defective parts are replaced or refunded at no cost to you.
5. How to request a refund
Contact us on WhatsApp (+966 54 146 3161) or by email (salesksa@impextechnologies.in) with:
- your payment reference (e.g. PAY-KSA-00012) or ticket number;
- your registered mobile number;
- the reason for your request.
We will reply within 3 business days.
6. How refunds are paid
Approved refunds are returned to the original payment method (the same card, mada or Apple Pay) through our payment provider. They are processed within 5 business days of approval. Your bank may take an additional 5–14 business days to show the refund on your statement. We do not give refunds in cash or to a different card.
7. Contact
Smart Appliance Trading Co · CR 2051221092 · salesksa@impextechnologies.in · +966 54 146 3161
Nothing in this policy limits your mandatory rights under applicable Saudi law.